Shipping Information

At Bathroom Space, our goal is to ensure the prompt, reliable, and secure delivery of your orders. Delivery charges are determined by the product category and destination. In certain cases, split deliveries can be arranged for an additional fee.

Lead Times

Our standard lead times are 2 - 3 weeks. Generally products from suppliers with stock available locally in South East Qld will arrive to us quicker than that. For products that need to be transferred from interstate, it will be more in line with the standard lead time.
We always do our best to get everything to you on time, however sometimes there can be additional delays outside our control. We recommend getting in touch with us prior to placing an order if you have a deadline to work with.
If all the items on a customers order are physically in stock at Bathroom Space warehouse, our general processing time is 3 business days (this is just an approximate and we are unable to guarantee).
Due to ever growing product selection from our premium suppliers, on a lot of occasions, Goods need to be ordered in. We will not ship your order or advise of pickup until the entire order is ready. If you are needing any products sooner than others, please contact us.
Special Order Goods such as made to order vanities, mirrors and basins etc are subject to their own lead times depending on the supplier.
In the rare instance that a product cannot be supplied, Bathroom Space will notify the customer as soon a practical. Generally, the Goods can be put on back-order with the Supplier or Bathroom Space will endeavour to find suitable in-stock alternative. If suitable alternative cannot be arranged or agreed upon, Bathroom Space will provide the customer with a refund or store credit for that item(s) only, subject to our returns and exchanges policy.

Local Delivery (South East Queensland)

Bathroom Space provides a personalized local delivery service for customers within a specific radius of our Underwood QLD 4119 store. If you are eligible for this service, it will be offered when checking shipping rates or during checkout.
All local deliveries are made by one person only, and items are delivered to the front of the house/unit only. If requested by the customer, we will call ahead of time.
Exact delivery times cannot be provided; however, Bathroom Space will coordinate a preferred day and a 2-3 hour delivery window for local deliveries, subject to change with notice.

Depot Delivery (Bulky Items)

Bathroom Space offers delivery of goods to your nearest depot at a reduced fee compared to door-to-door freight.
All depot deliveries are shipped directly to the selected depot during checkout. In rare cases, the depot destination may change due to freight size, but customers will be notified promptly.
Customers are responsible for collecting their orders based on depot terms and operating hours. Depots are limited to forklift loading only and will not be able to help with manual loading. We recommend two persons for collection if manual loading will be required.

Freight (Bulky Items) & Courier (Small Items)

Bathroom Space offers delivery of goods to your door through trusted shipping partners with insurance coverage.
For smaller items, we typically use Couriers Please or StarTrack, although this may vary based on location and network availability. Courier deliveries are marked as "Authority to Leave" unless otherwise instructed by the customer. The courier cannot call ahead.
Larger palletized goods/orders are delivered via specialised road freight to the selected address, with tracking details provided. The freight carrier does not schedule delivery days in advance, and customers must be present to sign for the delivery. The freight carrier cannot call ahead.

Pickup from Underwood QLD 4119

Bathroom Space allows pickup from our store at Unit C / 5 - 15 Lapis Street, Underwood QLD 4119.
Pickup hours are limited to weekdays, Monday to Friday, from 9:30 am to 3:45 pm. Pickups are not possible on weekends and public holidays, no exceptions.
Customers will be notified via email and/or phone call when their order is ready for collection, and pickup must occur within two calendar weeks unless otherwise agreed.
To expedite pickup for bulky items or multiple smaller products, we request 1 business days notice.

General Shipping Terms

Full payment for goods is required before pickup or delivery.
The Goods become the property of the Customer once delivered to their premises, OR, once picked up by the Customer, his/her representative or the shipping carrier.
On delivery or pickup, the customer must notify Bathroom Space of a shortage or damage within two business (2) days, either by emailing us or phoning our showroom.
Bathroom Space cannot be held responsible for any loss caused by delays to your contractors. All goods should be received and thoroughly checked by the customer prior to scheduling any trades. We will be unable to supply goods last minute should we not have stock available at the time, the usual lead times & charges will apply.
Upon the signing of the delivery docket, unless the contrary is noted in that docket, the Goods shall be deemed to have been delivered in good order and condition to the extent permitted by law. Bathroom Space also will take photographic evidence of what we ship to you.
If customers opt not to authorize the shipping carrier to leave packages in a secure location, or if such a place isn't available, it becomes their responsibility to ensure they're present to receive their shipments or to arrange suitable alternative delivery arrangements. Customers will bear the responsibility for any additional expenses arising from re-deliveries or adjustments required after the initial dispatch of their orders.