Visit Brisbane Showroom
Visit Brisbane Showroom
Bathroom Space
Bathroom Space
Basins - Above Counter

Basins - Above Counter

FAQ

What are your shipping rates?

Our shipping rates vary based on the size and weight of the order, as well as the delivery location. You can view the exact shipping cost at checkout before completing your purchase.

Do you offer free shipping?

Yes, on occasion we have free shipping promotions. Sign up to our newsletter to be the first to know.

How long will it take for my order to arrive?

Our standard delivery times once your order has been despatched:

Metro Bris, Syd, Mel 2–5 business days
Regional 5–10 business days
Rural 7-14 business days

You'll receive a tracking link once your order is dispatched. Keep in mind our lead times which are displayed on each product page.

Can I track my order?

Absolutely! Once your order has been dispatched, you’ll receive an email with a tracking link so you can follow your order’s progress.

If you are collecting your order, you'll receive an email with instructions.

You can also check on your order progress by visiting Track My Order

Can I collect my order?

Absolutely! Select 'pickup' during checkout. All collections are from our store in Underwood Monday to Friday 9.30am to 3.45pm.

We are unable to accommodate weekend pickups as our warehouse is closed.

What is your return policy?

We accept returns within 30 days of delivery or pickup, provided the item is unused, in its original packaging, and in saleable condition.

We are unable to accept returns for installed (or attempted install), incl modified items.

Are there any products I cannot return?

The following items are not eligible for returns:
- Made to Order (Australian made) Vanities
- Tops with drilling/cutting
- Shower Screen Glass
- Special Order items
- Floor Wastes
- Clearance items

How do I start a return?

To start a return, please visit our Returns Portal. The page will guide you through the process.

Can I cancel my order?

You may cancel your order within 5 business days of order placement. However the following products can only be cancelled within 24 hours of order placement:
- Made to Order (Australian made) Vanities
- Tops with drilling/cutting
- Special Order items
The following products cannot be cancelled:
- Clearance items

Do you offer trade / builders pricing?

We’re working hard behind the scenes to bring our trade partners the best possible B2B pricing online. Your work deserves the right support — so while we fine-tune things, just reach out with your specs and requirements. We’ll come back with a sharp, competitive quote tailored to your needs.

FREE DESIGN CONSULTATIONS

Let’s bring your vision to life.

Visit our showroom and collaborate with our expert bathroom consultants to bring your vision to life. Explore our products firsthand, and see how your dream bathroom can take shape.

We’re here to make the process stress-free, offering a smooth design experience from start to finish. Our team of friendly professionals will guide you through every step of the journey.

FIND US

Basins - Above Counter

Want to learn more?

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