Our estimated only lead time is approximately 1–2 weeks plus shipping, depending on supplier availability.

Australian Made-to-Order, and Special Order have their own lead times. All lead times are estimates and can vary between brands and products.

If timing is important, speak with our team before ordering. Please don't book trades based on an estimated lead time - wait until your complete order has arrived and been checked.

We don’t provide progress updates while your order is being processing. Once your order is placed, the next update you’ll receive from us will generally be when your order is 100% ready, such as a courier or freight tracking notification, local delivery booking, or store pickup/collection notification.

If there’s anything that may delay your order - such as a product being on back-order or another unexpected issue - we’ll get in touch with you urgently.

Otherwise, no news means everything is progressing as expected.

No. We strongly recommend waiting until your complete order has arrived and been thoroughly inspected before booking or confirming trades.

Supplier, production and freight delays can occasionally occur. Once everything arrives, check your products, quantities, sizes, colours and finishes and make sure nothing is damaged.

Having everything physically on site before installation helps avoid trade delays, rescheduling costs and disappointment.

Most standard orders may be amended or cancelled within 5 business days of payment, provided they haven't progressed beyond the point where cancellation is possible.

The following must be amended or cancelled within 24 hours:

• Made-to-order cabinetry, basins and mirrors
• Drilled or cut tops
• Domus shower floors

Special Order and Clearance products cannot be amended or cancelled.

No. We offer a large range from leading Australian bathroom brands, so not every product displayed online or in our showroom is physically held in stock.

Some products are available immediately, while others are ordered from suppliers. Custom, Special Order and Australian made-to-order products generally have longer lead times.

If timing is important, please speak with us before ordering.

Yes! We offer complimentary in-showroom bathroom design consultations.

Our experienced consultants can help coordinate your vanity, tapware, basins, bath, toilet, mirrors, finishes and accessories to create a beautifully considered space.

Bring your plans, measurements, inspiration images or mood boards and we'll help bring your bathroom together.

All customer collections are from:

Bathroom Space Warehouse
4 Aranda Street, Slacks Creek QLD 4127

Monday–Friday | 8:30am–3:45pm
Weekends & Public Holidays | CLOSED

Customers must wait until we've confirmed your order is 100% ready before travelling to the warehouse.

Our warehouse is strictly closed for collections on weekends and public holidays, including urgent or last-minute requests. Please plan your collection during our weekday pickup hours.

No. Our showroom is a dedicated design and shopping destination and does not hold customer orders or stock for collection.

All pickups are from our 4 Aranda Street, Slacks Creek warehouse, Monday–Friday only from 8:30am–3:45pm.

Customers must wait until we've confirmed your order is 100% ready before travelling to the warehouse.